Who we are. Complete Planning is the trading name of Complete Planning & Sustainable Development Ltd (company number 13402916), Mill Chase House, 9 River View, Manningtree, Essex CO11 2BE. We are responsible for the personal information described here. Contact: info@completeplanning.co.uk or 01206 656027.
What we collect
- Enquiries: your name, email, phone number, the property's town or village, details of your project, and any photos or drawings you send.
- Clients: the information needed to carry out your project, such as the site address, drawings, correspondence and invoices.
- Newsletter: your email address, if you choose to receive our newsletter.
- Website use: basic technical information, such as your IP address, kept briefly in server logs for security.
How we use it
- To reply to your enquiry and arrange a site visit, because you've asked us to
- To carry out and manage your project, under our contract with you
- To meet legal and accounting obligations
- To send our newsletter, only if you've agreed. You can unsubscribe at any time.
Who we share it with
Only with people who need it for your project or to run our business: the local planning authority, building control, consultants and engineers working on your project, our IT and hosting providers, and our email and newsletter service. We never sell your information.
When we submit a planning application, the council publishes the application documents online. We remove personal details from drawings where we can, but the applicant's name and the site address normally appear in the public record.
How long we keep it
Enquiries that don't lead to a project are deleted after two years. Client project files are kept for as long as needed for professional and legal reasons, normally at least six years after the project ends.
Tools we use
We use software tools, including AI-assisted tools, to help prepare documents and run our business. Your information is handled securely and only for the purposes above.
Your rights
You can ask for a copy of your information, or ask us to correct or delete it, or to stop using it for marketing. Email info@completeplanning.co.uk. If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office (ico.org.uk).
Cookies
Some cookies are needed for the website to work, such as for the staff login area and to protect forms. These are always on.
With your permission, we also use:
- Google Analytics: to see which pages are visited, how people find us (for example from a Google search or an advert), and roughly where from (town, not address). It doesn't tell us who you are.
- Google Ads: to see whether our Google adverts lead to enquiries, for example when someone clicks our phone number or sends the enquiry form. When you send the form, Google may receive your email address and phone number in a scrambled (hashed) form, only to match the enquiry to an advert. Google doesn't use it for anything else.
- Microsoft Clarity (if switched on): anonymous recordings of how pages are used, such as where people click and scroll, so we can make the site easier to use. It doesn't record what you type in forms.
Nothing is stored until you choose Accept in the cookie banner, and you can change your mind at any time with Cookie settings at the bottom of every page. If you reject, Google may still count a visit anonymously, without cookies.
Last updated: 22 October 2026.